If you’re experiencing issues connecting your wallet to Pacifica - such as a repeated “Connect Wallet” loop, failed transaction signing, or your wallet extension not loading - try the troubleshooting steps below.
Ensure your wallet extension is updated to the latest version and enabled in your browser.
Open your browser’s extension manager.
Confirm wallet is enabled.
Update to the latest version if available.
Perform a hard refresh of your browser:
Windows: Ctrl + Shift + R
Mac: Cmd + Shift + R
If the issue persists, clear your browser cache and reload the page.
In wallet:
Go to Settings → Trusted Apps.
Remove Pacifica from the trusted list.
Refresh Pacifica and reconnect your wallet.
Pacifica's deposit/withdrawal operates on Solana.
Ensure your wallet is is connected to Solana Mainnet.
If necessary, switch to Devnet or Testnet and then switch back to Mainnet to reset the connection.
Confirm you are not connected to an unsupported cluster.
If you have multiple Solana wallet extensions installed, temporarily disable the others and attempt to reconnect using Phantom only.
If the above does not resolve the issue:
Try opening Pacifica in an incognito/private browser window (with Phantom enabled).
Restart your browser.
Restart your device.
If you continue to experience issues, please contact support and include:
Browser and version
Phantom version
Operating system
Screenshot of the error message
Whether you are on desktop or mobile
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