> For the complete documentation index, see [llms.txt](https://pacifica.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pacifica.gitbook.io/docs/support/connectivity.md).

# Connectivity

If you’re experiencing issues connecting your wallet to Pacifica - such as a repeated “Connect Wallet” loop, failed transaction signing, or your wallet extension not loading - try the troubleshooting steps below.

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### Troubleshooting Steps

#### 1. Update Wallet Extension

Ensure your wallet extension is updated to the latest version and enabled in your browser.

* Open your browser’s extension manager.
* Confirm wallet is enabled.
* Update to the latest version if available.

#### 2. Hard Refresh and Clear Cache

Perform a hard refresh of your browser:

* **Windows:** `Ctrl + Shift + R`
* **Mac:** `Cmd + Shift + R`

If the issue persists, clear your browser cache and reload the page.

#### 3. Disconnect and Reconnect Wallet

In wallet:

1. Go to **Settings → Trusted Apps**.
2. Remove Pacifica from the trusted list.
3. Refresh Pacifica and reconnect your wallet.

#### 4. Verify Network (Solana Mainnet)

Pacifica's deposit/withdrawal operates on Solana.

* Ensure your wallet is is connected to **Solana Mainnet**.
* If necessary, switch to Devnet or Testnet and then switch back to Mainnet to reset the connection.
* Confirm you are not connected to an unsupported cluster.

#### 5. Disable Other Wallet Extensions

If you have multiple Solana wallet extensions installed, temporarily disable the others and attempt to reconnect using Phantom only.

### Additional Steps

If the above does not resolve the issue:

* Try opening Pacifica in an incognito/private browser window (with Phantom enabled).
* Restart your browser.
* Restart your device.

If you continue to experience issues, please contact support and include:

* Browser and version
* Phantom version
* Operating system
* Screenshot of the error message
* Whether you are on desktop or mobile